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Customer Care

At United we are proud of the focus we place on you, the customer. That’s why we’ve developed a Customer Care program to ensure the best possible experience is provided to all of our valued customers in every dealing with us.

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Our commitment

Whenever you deal with United, our experienced staff are committed to providing quality information and professional solutions.  Whether that means supplying the right equipment for your needs or providing professional advice and solutions to tackle your problem. Whatever your situation, we are fully committed to helping you. That’s why at United we say, “It’s all about you”.

 

How we can help you

We extend our commitment to you through our specialised Customer Care program.  Our Customer Care team offers a single point of contact so you can be sure of our full attention. Out team can be contacted for any reason, which may include wanting to;

  • Suggest an improvement to the way we do things,
  • Seek help to resolve a complex issue, or
  • Simply to compliment one of our staff.

How it works

Reporting directly to our Managing Director, our Customer Care department is a separate entity from our Sales, Service, Rental and Parts departments. This means that customer concerns will receive immediate attention in a friendly unbiased manner to achieve a satisfactory resolution. Our staff are committed to customer care alone and are not distracted by other responsibilities within the organisation.

To make sure we listen to every one of our customers, the team will also monitor feedback from all departments on your needs and expectations. Furthermore, we will also work with staff across the company to continually improve our systems and service quality.

Your Feedback is Invaluable

The United Customer Care program aims to ensure an outstanding customer experience every time. We value your feedback, so why not contact us to chat about how best we can work with you to grow your business.

 

To speak directly with our National Customer Relations Manager please complete the enquiry form below or phone on free call 1800 962 160.

Contact our Customer Care team

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