Rental Coordinator – Access – Melbourne

The Role

Our dedicated national team of Rental Coordinators play an important and essential role in our business.

As a Rental Coordinator – Access, you are expected to deliver consistent and high-quality rental support solutions to assist our customers every day. This office-based role will require you to coordinate a range of activities, from machine availability and transport scheduling, to liaising with customers and internal teams to ensure rental requirements are met.

You’ll enjoy the variety of the job that ensures your day is never the same. From managing on-hire and off-hire processes, to reviewing transport strategies and coordinating workshop priorities, you’ll be working across multiple tasks that keep our operations running smoothly. With so much variety and responsibility, this role offers plenty of opportunity to grow your skills and make a real impact.

In return, you’ll enjoy great benefits, including 5 weeks of leave* and the option of a flexible 9-day fortnight. If you thrive in a team setting and enjoy a dynamic workplace, we’d love to hear from you!

Key Responsibilities

• Ensure on-hire and off-hire procedure is followed in accordance with the customers' expectations
• Ensure that rental machines are available and ready for transport
• Check and authorise transport and sub hire invoices
• Maintain the rental availability report
• Ensure that the running of the transport is cost effective
• Review transport strategies to achieve the most timely and cost effective solutions
• To build client base of rental equipment through office enquiries
• To coordinate workshop priorities in conjunction with workshop supervisor to meet company and customer requirements
• Liaise with sales reps for upcoming equipment needs
• Regular stock take of hire machines

Qualifications / Experience

To be considered for this position, you will ideally have the following:

• Ability to priorities tasks and responsibilities
• Computer Literate
• Motivated and willingness to learn new skills
• Good written and verbal skills
• Well-presented and organised
• Ability to communicate with all levels
• Team player with great attitude a can-do approach 

Benefits

At United we encourage a flexible and healthy work-life balance for all our employees. Join United today and enjoy:

• Extra Time Off: 5 days anniversary leave = 5 weeks annual leave every year
• Flexible Work Options: 9-day fortnight or monthly day off – balance life your way
• Career Growth: Training, development, and opportunities to advance
• Strong & Stable: Be part of a national company with a proven track record and wide range of career pathways
• Great Perks: United Rewards = employee discounts you’ll actually use
• Tools, Tech & Support: Stocked parts store, the latest specialty tools, software, diagnostic gear, and support from an experienced parts team in-branch

This means more time to focus on the things that make you happy, or as we like to say, More time for U!

Other Benefits Include:

• Option to earn more through overtime and a 24-hour call roster.
• The opportunity to work on work class brands such as Cat Lift Trucks, Konecranes and Haulotte.
• Drive around in a modern, self-contained service vehicle with everything needed on site including equipment, tools and complete parts stock holding.
• Service vehicle is fully maintained with access to incidental private use.
• Uniforms provided.
• Opportunity to receive company supplier discounts
• Receive both a Service Tablet and mobile which include United’s dedicated Service App that links you directly to the branch Control Centre.
• Receive access to the latest specialty tooling including software and diagnostic equipment.
• Receive ongoing product training.
• Ongoing opportunity to further develop your skills and training.
• Participate in toolbox meetings and group discussions.
• Access to a state-of-the-art workshop facility and parts store.

So Why Work for United?

Drive Around in Modern Vehicles

Our national service fleet are some of the most modern vehicles in the industry. These fully self-contained vehicles with generators, high pressure air compressors and parts stock holding, will ensure you have the very best equipment available to service anywhere.

Work with the Best Equipment

Our service team are provided with the latest service technology, including specialty tooling and all the software and diagnostic equipment needed to service today's most modern equipment.

Dedicated Service App

United’s Service App will provide you with all the information you need including your daily service schedule. Use the app to complete your services and communicate with United’s dedicated local branch service centre.

We Train & Support You

You will receive ongoing training to work on our extensive range of equipment from world renowned brands. You will also be supported by a professional team that will help you succeed and grow.

Flexibility to Suit Your Needs

Don't like working a typical 8am-5pm week? You'll have the option of working a flexible 9-day fortnight. Plus, overtime is paid. This means more time to focus on the things that make you happy.