Customer Service Representative – Melbourne

At United we encourage a flexible and healthy work-life balance for all our employees. Join United today and enjoy:

• 5 days anniversary leave on top of your 4 weeks
• Flexibility to work a 4 weekly day off or a 9-day fortnight if you choose
• Career Growth: Training, development, and opportunities to advance
• Great Perks: United Rewards = employee discounts you’ll actually use
• Strong & Stable: Be part of a national company with a proven track record

This means more time to focus on the things that make you happy, or as we like to say, More time for U!

The Role

This is an exciting opportunity for a Customer Service Representative to join our team in Melbourne.

The ideal candidate will have a solid background in customer service and building relationships with a focus on selling planned maintenance servicing of equipment to external customers. They will have strong mechanical aptitude, or trade qualified would be an advantage, as well as have an eye for detail and eagerness to learn, be able to manage multiple tasks, and understand the importance of delivering service that exceeds customer expectations.

Key Responsibilities

• Promote and sign up new PMP service/maintenance schedules
• Approaching potential customers with the aim of increasing customer base and turnover
• Visually inspecting and reporting on condition of customer equipment on site and identify retail opportunities
• Pursuing Service Department business development opportunities, dealing with customer enquiries and preparing equipment repair quotations. Pursuit of acceptance of quotations to repair
• Liaising with existing customers to ensure satisfaction with services and facilities
• To provide a central point of contact for customer service
• Visual Inspection and reporting of damage to hire fleet vehicles
• Customer analysis and rediscovery
• Assisting customers to ensure their equipment needs are met and maintained
• Manage call cycle program

Qualifications / Experience

• Strong customer service skills with a professional approach 
• Mechanical aptitude or trade qualification is advantageous
• Professional and courteous communication 
• Proficient in Microsoft Office 
• Excellent written, verbal, and interpersonal skills 
• Effective time management and task prioritisation
• Strong teamwork and work ethic