Customer Service Representative – Melbourne

The Role:

We are seeking a motivated and customer-focused Field Service Customer Representative to join our team in Hallam.Working with some of the world’s leading brands and equipment, you’ll play a key role in building strong customer relationships, promoting maintenance programs, and driving service opportunities that support our continued growth.

If you have a strong background in customer service, relationship management, or sales — particularly in planned maintenance servicing or mechanical industries — this role could be a great fit. Mechanical aptitude or trade experience will be highly regarded but isn’t essential.

In return, you’ll enjoy great benefits, including 5 weeks of leave* and the option of a flexible 9-day fortnight or 4-weekly day off. You’ll also have access to ongoing training, development, and career growth opportunities as part of a supportive national team with over 40 years of history.

If you thrive in a people-focused, fast-paced environment and enjoy helping customers keep their operations running smoothly, we’d love to hear from you!

Key Responsibilities

• Promote and sign up new PMP service/maintenance schedules
• Approaching potential customers with the aim of increasing customer base and turnover
• Visually inspecting and reporting on condition of customer equipment on site and identify retail opportunities.
• Pursuing Service Department business development opportunities, dealing with customer enquiries and preparing equipment repair quotations. Pursuit of acceptance of quotations to repair.
• Liaising with existing customers to ensure satisfaction with services and facilities
• To provide a central point of contact for customer service
• Visual Inspection and reporting of damage to hire fleet vehicles
• Customer analysis and rediscovery
• Assisting customers to ensure their equipment needs are met and maintained
• Manage call cycle program

Qualifications / Experience

• Strong customer service focus and skills with a professional attitude and approach
• Strong mechanical aptitude or trade qualified would be an advantage
• Be able to communicate professionally and courteously always
• Have a good computer skill with a sound grasp of the Microsoft suite of programs
• Have excellent written and verbal skills
• Strong interpersonal skills
• Exceptional time management skills to prioritise tasks
• Strong sense of teamwork and work ethic

Benefits

At United we encourage a flexible and healthy work-life balance for all our employees. Join United today and enjoy:

• 9-day fortnight or Monthly Day Off (optional)
• 5 weeks leave (4 weeks annual leave + 1 week Anniversary leave)

This means more time to focus on the things that make you happy, or as we like to say, More time for U!

Other Benefits Include:

• Access to United Rewards program
• Access to our Employee Assistance Program (EAP)
• Direct corporate discounts
• Employee referral program
• Annual salary reviews
• United uniforms
• Onsite parking